Quality policy

Grupo ISD is made up of the ISD Holding Sistemas business group, CARESA, Keran Security and AASYM. The ISD group carries out industrial and service activities that include the assembly of pipes and metal structures, electrical installations, fire protection systems and technical auxiliary services.

ISD Group Committed to safe, quality and compliant industrial solutions. The group has more than 15 years of experience in the metallurgical and industrial sector, operating nationwide and has a team of highly qualified professionals, aimed at satisfying and anticipating the needs of its customers.

The Management establishes as a priority objective that the services provided achieve maximum customer satisfaction, guaranteeing high standards of quality and reliability; To this end, a Quality Management System has been implemented in accordance with the UNE-EN ISO 9001:2015 standard, which sets out the general objectives of our Quality Policy:

1. Customer orientation. Customer satisfaction is at the heart of our business. We are committed to offering an agile, efficient and quality service, as well as to continuously monitor your degree of satisfaction, in order to constantly improve and adapt our services to your needs and expectations.
2. Operational efficiency. We promote the improvement of the efficiency and effectiveness of our processes, optimizing the use of available resources and guaranteeing the sustainability of the organization.
3. Development of the human team. We promote the professional development of our workers through continuous training, reinforcement of their skills and awareness of quality, promoting their motivation and job satisfaction.

To achieve these objectives, the Management undertakes to:

• Promote the continuous improvement of the Quality Management System.
• Base decision-making on the analysis of risks and opportunities, considering the context of the organization and the group.
• Identify and comply with legal, regulatory, and customer requirements, as well as other voluntarily acquired commitments.
• Identify and meet stakeholder needs and expectations.
• Continuously improve processes by monitoring, measuring and evaluating them.
• Ensure the communication, understanding and application of this policy at all levels of the organization, as well as its external dissemination.

Through a firm and constant commitment to Quality. We are sure that all these efforts will result in the improvement of the quality of our work.

In Hospitalet de Llobregat, 10 February 2026

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